PRIVACY POLICY

Effective Date: 1ST JANUARY 2023

1.) Introduction:

Welcome to Ceylon Cleaning Services! At Ceylon Cleaning Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you use our cleaning services and website.

By accessing or using our services, you consent to the practices described in this Privacy Policy. Please take a moment to carefully read and understand our policies.

2. Information We Collect

We may collect various types of information when you use our services, including:

A. Personal Information: When you book our cleaning services, we may collect personal information such as your name, address, phone number, email address, and payment details for billing purposes.

B. Service Information: We collect information related to the cleaning services you request, including the type of service, date and time, and specific cleaning instructions.

C. Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, pages visited, and the duration of your visit.

3. How We Use Your Information

We use the information we collect for various purposes, including:

A. Service Provision: To provide you with the cleaning services you request, including scheduling appointments and communicating with you regarding your bookings.

B. Billing and Payment: To process payments, send invoices, and manage your account.

C. Customer Support: To respond to your inquiries, resolve issues, and provide customer support.

D. Marketing: With your consent, we may send you promotional materials and updates about our services, special offers, and relevant news.

E. Analytics: To improve our services, we may use data analytics to better understand user behavior and preferences.

F. Legal Compliance: To comply with legal obligations and protect our rights, including fraud prevention and responding to legal requests.

4. Sharing Your Information

We may share your information with third parties in the following situations:

A. Service Providers: We may engage third-party service providers to assist with various aspects of our business, such as payment processing, data storage, and customer support.

B. Legal Requirements: We may disclose your information when required by law or to protect our legal rights.

C. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

5. Your Choices

You have the following choices regarding your information:

A. Access and Update: You can review and update your personal information by contacting us.

B. Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the instructions provided in the communications.

6. Security

We take appropriate measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed as 100% secure.

7. Children's Privacy\

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 02 8091 7136.

Thank you for choosing Ceylon Cleaning Services. We appreciate your trust in us and are committed to protecting your privacy.